Previous incidents

FINAL UPDATE:
The root cause of the recent data latency was identified as a silent failure of a secondary database server, which disrupted the data flow to our warehouse starting on February 13. In collaboration with our Business Intelligence (BI) vendor, our Engineering team performed a series of system resynchronizations to restore data integrity.

As of Tuesday, February 17, all data flows and dashboards returned to normal operation. Following 24 hours of stable monitoring, we have confirm...

UPDATE:
Between February 13th and February 16th, our monitoring systems reported some intermittent API endpoint degradation, which impacted performance and caused occasional timeouts. Our Engineering team actively applied mitigation protocols and identified a resolution. A permanent fix was implemented on February 16th at 7:06 PM CST. Since then, the affected API endpoints have remained stable and are performing consistently. This issue is resolved, and all services are operating normally.