FINAL UPDATE:
The root cause of the recent data latency was identified as a silent failure of a secondary database server, which disrupted the data flow to our warehouse starting on February 13. In collaboration with our Business Intelligence (BI) vendor, our Engineering team performed a series of system resynchronizations to restore data integrity.

As of Tuesday, February 17, all data flows and dashboards returned to normal operation. Following 24 hours of stable monitoring, we have confirmed full system health. This incident is now resolved.

UPDATE:
Investigation and remediation efforts for the reporting dashboards are ongoing. Our technical teams are actively engaged in stabilizing the data flow. We will keep this page updated until all reporting capabilities have been fully restored.

Update:
Engineering team has been actively monitoring the reporting systems. Although there are increasing improvements the issue is still being actively worked on. Will continue providing updates until full resolution.

UPDATE:
No change in current state, next update will be provided once all reporting capabilities are back to normal.

UPDATE:
Based on initial analysis, our Engineering team is following up a path to solution. We will continue providing updates until full reporting has been re-established.

We are currently investigating an issue where some Reporting Dashboards from our Loyalty Platform have not accurately refreshed since February 13, 2026. Our engineering team is actively working on a solution to stabilize the reporting flow and systems.
We will continue providing updates until full resolution. Thanks for your patience and support.