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Degraded

Degraded services due to AWS outage in us-east-1

Oct 20, 2025 at 7:11am UTC
Affected services
Loyalty

Resolved
Oct 20, 2025 at 5:38pm UTC

AWS systems are now showing early signs of recovering. All requests to our services once again seem to be processing as expected.

Updated
Oct 20, 2025 at 2:14pm UTC

AWS is again seeing significant API errors and connectivity issues across multiple services in the us-east-1 region.

This is impacting our ability to scale our infrastructure and causing some requests to fail as well as elevated latency.

Updated
Oct 20, 2025 at 9:27am UTC

AWS is seeing significant signs of recovery and our systems are now fully operational.

Created
Oct 20, 2025 at 7:11am UTC

AWS is investigating increased error rates and latencies for multiple AWS services in the us-east-1 region which may be impacting our services.

While access to the TrueLoyal admin console will remain available, no background tasks or operations will be executed until AWS fully restores its services out of an abundance of caution.