Incidents reported on status page for TrueLoyal https://status.trueloyal.com/ https://d1lppblt9t2x15.cloudfront.net/logos/0f4d177c61bd27af0d2a1c677e9fa367.png https://status.trueloyal.com/ en https://status.trueloyal.com/incident/838354 Mon, 23 Mar 2026 06:00:41 -0000 https://status.trueloyal.com/incident/838354#1d1335b63bc2284d6061dbdd5fb09d81cbaeb9c1e858d3f6fc83c2bfa0f67e63 During this period, we will be upgrading the software running on one of our database clusters. This is part of our ongoing commitment to improve system resilience, scalability, performance and security. Our service may be unavailable for approximately 10 minutes while the database cluster reboots. https://status.trueloyal.com/incident/845255 Mon, 23 Mar 2026 06:00:00 -0000 https://status.trueloyal.com/incident/845255#6238631d353f23edec06c9a0725722745b4eb0798b7a054c51ffb24e8d874186 During this period, we will make some CDN change which will see 8 new public IP addresses being added for app.trueloyal.com, app.zinrelo.com, and api.zinrelo.com: - 151.101.1.91 - 151.101.65.91 - 151.101.129.91 - 151.101.193.91 - 151.101.1.55 - 151.101.65.55 - 151.101.129.55 - 151.101.193.55 This does *not* affect webhooks, which will continue to be delivered _from_ the same IP addresses. If you configured your systems to only allow connections _to_ (not _from_) specific IP addresses, please make sure you add these new ones to ensure uninterrupted service. https://status.trueloyal.com/incident/826843 Wed, 18 Feb 2026 23:48:00 -0000 https://status.trueloyal.com/incident/826843#20584659b7d2ac3ef4f196e04bea460486fedf418b091103f7d1a17fa5bb7011 FINAL UPDATE: The root cause of the recent data latency was identified as a silent failure of a secondary database server, which disrupted the data flow to our warehouse starting on February 13. In collaboration with our Business Intelligence (BI) vendor, our Engineering team performed a series of system resynchronizations to restore data integrity. As of Tuesday, February 17, all data flows and dashboards returned to normal operation. Following 24 hours of stable monitoring, we have confirmed full system health. This incident is now resolved. https://status.trueloyal.com/incident/826843 Wed, 18 Feb 2026 00:56:00 -0000 https://status.trueloyal.com/incident/826843#32c6a5c8ba149c4d8a1659416e9dba15f50da65906b897aea1b491cdaa838688 UPDATE: Investigation and remediation efforts for the reporting dashboards are ongoing. Our technical teams are actively engaged in stabilizing the data flow. We will keep this page updated until all reporting capabilities have been fully restored. https://status.trueloyal.com/incident/826843 Tue, 17 Feb 2026 19:56:00 -0000 https://status.trueloyal.com/incident/826843#4e2c536ad85a2881b46f3a25e46682683e13e3f564ba596caa66370b24058e82 Update: Engineering team has been actively monitoring the reporting systems. Although there are increasing improvements the issue is still being actively worked on. Will continue providing updates until full resolution. https://status.trueloyal.com/incident/826853 Tue, 17 Feb 2026 13:51:00 -0000 https://status.trueloyal.com/incident/826853#76a0826e81be1371b3d866446db88049358e1fde162e1379de250f61f51550e5 UPDATE: Between February 13th and February 16th, our monitoring systems reported some intermittent API endpoint degradation, which impacted performance and caused occasional timeouts. Our Engineering team actively applied mitigation protocols and identified a resolution. A permanent fix was implemented on February 16th at 7:06 PM CST. Since then, the affected API endpoints have remained stable and are performing consistently. This issue is resolved, and all services are operating normally. https://status.trueloyal.com/incident/826843 Tue, 17 Feb 2026 03:47:00 -0000 https://status.trueloyal.com/incident/826843#7a6a05e8ae5c3c1830e8d6ede2d1796a4cc5514f2932f13d6f6e5c0032a78e5e UPDATE: No change in current state, next update will be provided once all reporting capabilities are back to normal. https://status.trueloyal.com/incident/826853 Tue, 17 Feb 2026 03:43:00 -0000 https://status.trueloyal.com/incident/826853#30ac7dbabc39a9bf4c578be49243246830255663ef1fc4f7edb3b9b42f555f02 UPDATE: Platform is currently stable, yet still closely monitored to ensure all API end points are back to normal. Unless anything changes, next update will be made in 12 hours. https://status.trueloyal.com/incident/826843 Tue, 17 Feb 2026 01:11:00 -0000 https://status.trueloyal.com/incident/826843#85453402003a5b57e2131ba60d045f1a830267b136ce1b953f35867843d498e7 UPDATE: Based on initial analysis, our Engineering team is following up a path to solution. We will continue providing updates until full reporting has been re-established. https://status.trueloyal.com/incident/826853 Tue, 17 Feb 2026 01:06:00 -0000 https://status.trueloyal.com/incident/826853#ed4c803318ef1015cf4b3b077029186fcf7c84aea01b89eea86050fb5ccae62b UPDATE: A fix has been implemented and our Engineering team continues monitoring accordingly. https://status.trueloyal.com/incident/826853 Mon, 16 Feb 2026 23:42:00 -0000 https://status.trueloyal.com/incident/826853#826f2ee5e153d8328cacd4ce62b6f46e415e631e85a7cccb7ae5bf7c786631a7 Loyalty Platform Services Our Engineering team has been actively working on the stabilization of some of our API end points which have degraded performance causing intermittent timeout, generating multiple alerts during the last three days. The problem seems to be fully addressed and we are expecting a prompt normalization of the the system. This degradation does not affect all our customers and will be closely monitored until fully recovered. https://status.trueloyal.com/incident/826843 Mon, 16 Feb 2026 23:03:00 -0000 https://status.trueloyal.com/incident/826843#da8680969bfdfe6598bc151ef246e139262079326fdd20d50a3fa380473605a8 We are currently investigating an issue where some Reporting Dashboards from our Loyalty Platform have not accurately refreshed since February 13, 2026. Our engineering team is actively working on a solution to stabilize the reporting flow and systems. We will continue providing updates until full resolution. Thanks for your patience and support. https://status.trueloyal.com/ Mon, 16 Feb 2026 22:05:17 +0000 https://status.trueloyal.com/#4353fa5b154e66bb660b2e0b4170738c8969464e35d938f9b257e87dc604cc49 Loyalty recovered https://status.trueloyal.com/ Mon, 16 Feb 2026 22:04:15 +0000 https://status.trueloyal.com/#4353fa5b154e66bb660b2e0b4170738c8969464e35d938f9b257e87dc604cc49 Loyalty went down https://status.trueloyal.com/ Mon, 16 Feb 2026 20:37:45 +0000 https://status.trueloyal.com/#b76cf9f1ab5da37243bd474606da4a3835ffa3bdcfc48597700139f37c83815b Loyalty recovered https://status.trueloyal.com/ Mon, 16 Feb 2026 20:35:50 +0000 https://status.trueloyal.com/#b76cf9f1ab5da37243bd474606da4a3835ffa3bdcfc48597700139f37c83815b Loyalty went down https://status.trueloyal.com/ Mon, 16 Feb 2026 20:08:18 +0000 https://status.trueloyal.com/#3b2783029dc3ed3eaefa61ac563031645557559b517cf9278c148eaa10a1a4b4 Loyalty recovered https://status.trueloyal.com/ Mon, 16 Feb 2026 20:04:46 +0000 https://status.trueloyal.com/#3b2783029dc3ed3eaefa61ac563031645557559b517cf9278c148eaa10a1a4b4 Loyalty went down https://status.trueloyal.com/ Mon, 16 Feb 2026 19:38:17 +0000 https://status.trueloyal.com/#80a100a231c84a5e8ace1993fd302c5ade51d25858f3c392743d35eca0622f68 Loyalty recovered https://status.trueloyal.com/ Mon, 16 Feb 2026 19:35:43 +0000 https://status.trueloyal.com/#80a100a231c84a5e8ace1993fd302c5ade51d25858f3c392743d35eca0622f68 Loyalty went down https://status.trueloyal.com/ Mon, 16 Feb 2026 17:58:10 +0000 https://status.trueloyal.com/#fded0d6c7972a96cbc693db1d7dfde8b9a23a50ba723c69361699bbf5a8dde44 Loyalty recovered https://status.trueloyal.com/ Mon, 16 Feb 2026 17:56:42 +0000 https://status.trueloyal.com/#fded0d6c7972a96cbc693db1d7dfde8b9a23a50ba723c69361699bbf5a8dde44 Loyalty went down https://status.trueloyal.com/ Mon, 16 Feb 2026 17:37:06 +0000 https://status.trueloyal.com/#3f641c94cafc2d827181678ce9ae3c9b72f367d515e63af20350820423a95991 Loyalty recovered https://status.trueloyal.com/ Mon, 16 Feb 2026 17:34:48 +0000 https://status.trueloyal.com/#3f641c94cafc2d827181678ce9ae3c9b72f367d515e63af20350820423a95991 Loyalty went down https://status.trueloyal.com/ Mon, 16 Feb 2026 13:35:21 +0000 https://status.trueloyal.com/#3bada7f44d44e47e120f36553c3195d14c88dfd08f34eb5e28989764a577e773 Loyalty recovered https://status.trueloyal.com/ Mon, 16 Feb 2026 13:34:48 +0000 https://status.trueloyal.com/#3bada7f44d44e47e120f36553c3195d14c88dfd08f34eb5e28989764a577e773 Loyalty went down https://status.trueloyal.com/ Mon, 16 Feb 2026 02:04:08 +0000 https://status.trueloyal.com/#36255fded21f6d9ce3a62a7b1e6946d1de0461c62ad2d4c5860d922c93902cd1 Loyalty recovered https://status.trueloyal.com/ Mon, 16 Feb 2026 02:02:47 +0000 https://status.trueloyal.com/#36255fded21f6d9ce3a62a7b1e6946d1de0461c62ad2d4c5860d922c93902cd1 Loyalty went down https://status.trueloyal.com/ Mon, 16 Feb 2026 00:08:46 +0000 https://status.trueloyal.com/#e335a7266fb9cf8a9c9ac153f3fff840b13b0b49b8007c4669723b54d1623ace Loyalty recovered https://status.trueloyal.com/ Mon, 16 Feb 2026 00:04:09 +0000 https://status.trueloyal.com/#e335a7266fb9cf8a9c9ac153f3fff840b13b0b49b8007c4669723b54d1623ace Loyalty went down https://status.trueloyal.com/ Sat, 14 Feb 2026 01:28:15 +0000 https://status.trueloyal.com/#c1806c466110509838a24e16398d4fbdddd52fe580a4b2f7fa50eb02c5d79fdf Loyalty recovered https://status.trueloyal.com/ Sat, 14 Feb 2026 01:16:27 +0000 https://status.trueloyal.com/#c1806c466110509838a24e16398d4fbdddd52fe580a4b2f7fa50eb02c5d79fdf Loyalty went down https://status.trueloyal.com/ Sat, 14 Feb 2026 01:08:13 +0000 https://status.trueloyal.com/#4f3a055aa0d14dfe1f92b043467fa553bb3fdee8640df7d125c4afa1e65bfdc5 Loyalty recovered https://status.trueloyal.com/ Sat, 14 Feb 2026 01:06:19 +0000 https://status.trueloyal.com/#4f3a055aa0d14dfe1f92b043467fa553bb3fdee8640df7d125c4afa1e65bfdc5 Loyalty went down https://status.trueloyal.com/ Sat, 31 Jan 2026 14:00:45 +0000 https://status.trueloyal.com/#4c3653e40a589a684e467aaa7e8c3cffcb788775b56ab0bb03948b90958ccd59 Loyalty recovered https://status.trueloyal.com/ Sat, 31 Jan 2026 14:00:13 +0000 https://status.trueloyal.com/#4c3653e40a589a684e467aaa7e8c3cffcb788775b56ab0bb03948b90958ccd59 Loyalty went down https://status.trueloyal.com/incident/812918 Tue, 27 Jan 2026 18:10:00 -0000 https://status.trueloyal.com/incident/812918#c6abb7113817d0da41e924238e9a6949727f507ab6b2d6098d00905ea56e244c The issue has been resolved. https://status.trueloyal.com/incident/812918 Tue, 27 Jan 2026 18:03:00 -0000 https://status.trueloyal.com/incident/812918#e106d89dd1e2da9ad69cd0e93646f943a375e781d1f4621a0db325ff2abea605 The embedded loyalty dashboard is currently unavailable for some users. We're working on fixing the issue and it should be available again very soon. https://status.trueloyal.com/ Sun, 18 Jan 2026 15:23:50 +0000 https://status.trueloyal.com/#656afdda51bc796d1c17f03ffd4d93d7039faad628b1d5b32a5e66a142284a10 Loyalty recovered https://status.trueloyal.com/ Sun, 18 Jan 2026 15:22:43 +0000 https://status.trueloyal.com/#656afdda51bc796d1c17f03ffd4d93d7039faad628b1d5b32a5e66a142284a10 Loyalty went down https://status.trueloyal.com/ Sun, 18 Jan 2026 14:02:50 +0000 https://status.trueloyal.com/#96340c255d2bf4c4e919af39d000835db943171c020331c9adcd2fb88efd9886 Loyalty recovered https://status.trueloyal.com/ Sun, 18 Jan 2026 14:01:46 +0000 https://status.trueloyal.com/#96340c255d2bf4c4e919af39d000835db943171c020331c9adcd2fb88efd9886 Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 21:23:33 +0000 https://status.trueloyal.com/#2242a4c4439621b4a3d45601d1ac4e875cdd1a08f1772e464bccc887d6c0eb17 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 21:20:56 +0000 https://status.trueloyal.com/#2242a4c4439621b4a3d45601d1ac4e875cdd1a08f1772e464bccc887d6c0eb17 Loyalty went down https://status.trueloyal.com/incident/802524 Thu, 08 Jan 2026 21:20:00 -0000 https://status.trueloyal.com/incident/802524#bc564171a3706f754d97912dfaad1501258f0f4202bdf272de01d417163b7185 We have identified the root cause of the issue subsequently were able to quickly resolve it. All services have recovered and are now performing as expected. https://status.trueloyal.com/ Thu, 08 Jan 2026 21:06:36 +0000 https://status.trueloyal.com/#5884128e9bc80b0c48a178c4c67d2685190b31d6ad9c0e3750e3f2c0a8f0e641 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 21:05:12 +0000 https://status.trueloyal.com/#6844405a39d9af3d5ecd7b27329a5f17302cc6b1643a1a0fc8c959f2b42ffbb4 Advocacy recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 21:02:06 +0000 https://status.trueloyal.com/#6844405a39d9af3d5ecd7b27329a5f17302cc6b1643a1a0fc8c959f2b42ffbb4 Advocacy went down https://status.trueloyal.com/ Thu, 08 Jan 2026 21:01:52 +0000 https://status.trueloyal.com/#5884128e9bc80b0c48a178c4c67d2685190b31d6ad9c0e3750e3f2c0a8f0e641 Loyalty went down https://status.trueloyal.com/incident/802524 Thu, 08 Jan 2026 21:01:00 -0000 https://status.trueloyal.com/incident/802524#5a302dba95b0a4dbc0232e4447d10373ff53abd3e2b4726e502fa0b47447e774 We have identified that high CPU usage on one of our database clusters is causing the issue. We’re still working to fix the problem and we'll share another update once more information is available. https://status.trueloyal.com/ Thu, 08 Jan 2026 20:44:20 +0000 https://status.trueloyal.com/#a83c484732a6653fe1a91a93d84ec76340ade0eb729c0039ce63253b384c60d2 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 20:42:20 +0000 https://status.trueloyal.com/#a83c484732a6653fe1a91a93d84ec76340ade0eb729c0039ce63253b384c60d2 Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 20:41:06 +0000 https://status.trueloyal.com/#3c05886d6a48807d681873ddb25cde99972570c3c069c4ee2ef7b9a4f8438b70 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 20:40:30 +0000 https://status.trueloyal.com/#3c05886d6a48807d681873ddb25cde99972570c3c069c4ee2ef7b9a4f8438b70 Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 20:24:03 +0000 https://status.trueloyal.com/#5c127cf9606b690ef6775d13dec956ec45cdf9f67cfcd92483c4a8cf906fb4af Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 20:23:23 +0000 https://status.trueloyal.com/#5c127cf9606b690ef6775d13dec956ec45cdf9f67cfcd92483c4a8cf906fb4af Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 20:04:51 +0000 https://status.trueloyal.com/#9ca842c62378547ce3e021392ca80db25259a73e4d81f9c41fd21dddcd6ada9d Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 20:01:19 +0000 https://status.trueloyal.com/#9ca842c62378547ce3e021392ca80db25259a73e4d81f9c41fd21dddcd6ada9d Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 19:44:07 +0000 https://status.trueloyal.com/#47f4f9e507e24770bc68280c2a7c0133dba4b6bfb44339eca63918897c165576 Advocacy recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 19:43:52 +0000 https://status.trueloyal.com/#72471af939c9419f07e31c7672beb60820747189946369941d4ced5f7153318a Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 19:42:02 +0000 https://status.trueloyal.com/#72471af939c9419f07e31c7672beb60820747189946369941d4ced5f7153318a Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 19:41:07 +0000 https://status.trueloyal.com/#47f4f9e507e24770bc68280c2a7c0133dba4b6bfb44339eca63918897c165576 Advocacy went down https://status.trueloyal.com/ Thu, 08 Jan 2026 19:04:15 +0000 https://status.trueloyal.com/#d57bc32e85313ed66d8c2e8c38d6feb7d7dd0aa148c802b3980a25e81cc2275e Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 19:00:51 +0000 https://status.trueloyal.com/#d57bc32e85313ed66d8c2e8c38d6feb7d7dd0aa148c802b3980a25e81cc2275e Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 18:44:34 +0000 https://status.trueloyal.com/#80169ec5a2d47cd358a3434cb7431a3a82aad9edb29052a46ef7246e72be63d8 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 18:43:49 +0000 https://status.trueloyal.com/#80169ec5a2d47cd358a3434cb7431a3a82aad9edb29052a46ef7246e72be63d8 Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 17:43:56 +0000 https://status.trueloyal.com/#dbb8be40f22f647adae6b60360177644c59497535a6dedcd7555ce2f50a3dc27 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 17:43:15 +0000 https://status.trueloyal.com/#dbb8be40f22f647adae6b60360177644c59497535a6dedcd7555ce2f50a3dc27 Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 17:23:21 +0000 https://status.trueloyal.com/#4a2c8cd7f2a4ab58476c9848b915bda95e299c71ef221143a7580f1a4a32a533 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 17:21:25 +0000 https://status.trueloyal.com/#4a2c8cd7f2a4ab58476c9848b915bda95e299c71ef221143a7580f1a4a32a533 Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 17:03:23 +0000 https://status.trueloyal.com/#0963920f74c132d1af81433c766d83a14d75873943ae4a7e51d9db392d45ab2a Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 17:02:21 +0000 https://status.trueloyal.com/#0963920f74c132d1af81433c766d83a14d75873943ae4a7e51d9db392d45ab2a Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 15:43:08 +0000 https://status.trueloyal.com/#d1aaf8fc9adc0ae8413fd8b7f1c6c59c5c223fcce365b34c37488fefe73642a7 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 15:41:29 +0000 https://status.trueloyal.com/#d1aaf8fc9adc0ae8413fd8b7f1c6c59c5c223fcce365b34c37488fefe73642a7 Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 15:03:53 +0000 https://status.trueloyal.com/#997c3374079a3df2b95badc7b7a619240530a560c283e5a9d1ff5960c87160d2 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 15:03:17 +0000 https://status.trueloyal.com/#997c3374079a3df2b95badc7b7a619240530a560c283e5a9d1ff5960c87160d2 Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 14:03:54 +0000 https://status.trueloyal.com/#6ff5239dc8e4a1d0af5d56fce135949f8291e35c8ca532e7ebb5aae867be7ce4 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 14:02:48 +0000 https://status.trueloyal.com/#6ff5239dc8e4a1d0af5d56fce135949f8291e35c8ca532e7ebb5aae867be7ce4 Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 13:02:55 +0000 https://status.trueloyal.com/#d026d0d0c7751f834952fb2528a94b9dc7363b7b0b5279f1133aca6e95537bf6 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 13:01:53 +0000 https://status.trueloyal.com/#d026d0d0c7751f834952fb2528a94b9dc7363b7b0b5279f1133aca6e95537bf6 Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 11:26:33 +0000 https://status.trueloyal.com/#5765497d050faf43291ef8c20ff7387537c1c6a8643d959cb4738bbdff798131 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 11:25:19 +0000 https://status.trueloyal.com/#5765497d050faf43291ef8c20ff7387537c1c6a8643d959cb4738bbdff798131 Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 06:41:19 +0000 https://status.trueloyal.com/#7269259c7e97ae59da4319a0c362f949e7b43e3fbf2e04e0ab718eaf6fa6bdaa Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 06:40:24 +0000 https://status.trueloyal.com/#7269259c7e97ae59da4319a0c362f949e7b43e3fbf2e04e0ab718eaf6fa6bdaa Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 06:25:17 +0000 https://status.trueloyal.com/#44ef3009fcbedc67dd5e297b772bfe4745546f7c0bbec81c76a655c311b625c2 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 06:24:44 +0000 https://status.trueloyal.com/#44ef3009fcbedc67dd5e297b772bfe4745546f7c0bbec81c76a655c311b625c2 Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 04:50:13 +0000 https://status.trueloyal.com/#43bba5682d62a1e9f08526bbc77121bf6004b419205ae2e6f6bb1555d7a90f6d Advocacy recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 04:44:03 +0000 https://status.trueloyal.com/#43bba5682d62a1e9f08526bbc77121bf6004b419205ae2e6f6bb1555d7a90f6d Advocacy went down https://status.trueloyal.com/ Thu, 08 Jan 2026 03:22:06 +0000 https://status.trueloyal.com/#41209a0a18859a0fc33a8cd4a3b0392f17593a295cc49b23d87f8ac16a2211aa Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 03:21:22 +0000 https://status.trueloyal.com/#41209a0a18859a0fc33a8cd4a3b0392f17593a295cc49b23d87f8ac16a2211aa Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 01:45:50 +0000 https://status.trueloyal.com/#61de79cc14a9def778f24b4b7152c8dc4c968abac3a80ceaf75c31e492800be7 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 01:40:27 +0000 https://status.trueloyal.com/#61de79cc14a9def778f24b4b7152c8dc4c968abac3a80ceaf75c31e492800be7 Loyalty went down https://status.trueloyal.com/ Thu, 08 Jan 2026 01:27:09 +0000 https://status.trueloyal.com/#c102a4c419c5cf6425bf08386b620452fd4e33b528041c110f6922d9945abde1 Loyalty recovered https://status.trueloyal.com/ Thu, 08 Jan 2026 01:26:26 +0000 https://status.trueloyal.com/#c102a4c419c5cf6425bf08386b620452fd4e33b528041c110f6922d9945abde1 Loyalty went down https://status.trueloyal.com/ Wed, 07 Jan 2026 23:42:45 +0000 https://status.trueloyal.com/#1c02c004bcd2e3f3fcdb4b9e78212c2a48d3fb3f4b8a199885dbcf1615d7d1ec Loyalty recovered https://status.trueloyal.com/ Wed, 07 Jan 2026 23:41:57 +0000 https://status.trueloyal.com/#1c02c004bcd2e3f3fcdb4b9e78212c2a48d3fb3f4b8a199885dbcf1615d7d1ec Loyalty went down https://status.trueloyal.com/ Wed, 07 Jan 2026 04:00:58 +0000 https://status.trueloyal.com/#3e4e83c99be48b22864945c751e9733f60ff188481b29b89eb4ebe6d65f1c0a3 Loyalty recovered https://status.trueloyal.com/ Wed, 07 Jan 2026 04:00:26 +0000 https://status.trueloyal.com/#3e4e83c99be48b22864945c751e9733f60ff188481b29b89eb4ebe6d65f1c0a3 Loyalty went down https://status.trueloyal.com/ Wed, 07 Jan 2026 03:22:18 +0000 https://status.trueloyal.com/#f1c3c5043107e88dc5b7958eac742f20f95f8a35ba49f84ccf6731af5df52e7a Loyalty recovered https://status.trueloyal.com/ Wed, 07 Jan 2026 03:20:48 +0000 https://status.trueloyal.com/#f1c3c5043107e88dc5b7958eac742f20f95f8a35ba49f84ccf6731af5df52e7a Loyalty went down https://status.trueloyal.com/ Wed, 07 Jan 2026 03:01:14 +0000 https://status.trueloyal.com/#da6680eaf02b329d771d1c4ce1c2d88adbfbf349ae892c4de6409d8ed061b846 Loyalty recovered https://status.trueloyal.com/ Wed, 07 Jan 2026 03:00:33 +0000 https://status.trueloyal.com/#da6680eaf02b329d771d1c4ce1c2d88adbfbf349ae892c4de6409d8ed061b846 Loyalty went down https://status.trueloyal.com/ Wed, 07 Jan 2026 02:41:15 +0000 https://status.trueloyal.com/#ca4173469f726e70a6f77c3851b5a74ffda405e1cef0e322fa20dc809d45930c Loyalty recovered https://status.trueloyal.com/ Wed, 07 Jan 2026 02:40:22 +0000 https://status.trueloyal.com/#ca4173469f726e70a6f77c3851b5a74ffda405e1cef0e322fa20dc809d45930c Loyalty went down https://status.trueloyal.com/ Wed, 07 Jan 2026 00:41:41 +0000 https://status.trueloyal.com/#3f6ae4b2d56a959879791d3c9a2d9b9b601349ca0c843c302fcf151da4f7d859 Loyalty recovered https://status.trueloyal.com/ Wed, 07 Jan 2026 00:40:26 +0000 https://status.trueloyal.com/#3f6ae4b2d56a959879791d3c9a2d9b9b601349ca0c843c302fcf151da4f7d859 Loyalty went down https://status.trueloyal.com/incident/802524 Wed, 07 Jan 2026 00:40:00 -0000 https://status.trueloyal.com/incident/802524#696ec34d773612fe01c48f3bbdb44e90cf3a8d2eeb3798715d5f5e8e604c2419 We’re investigating an issue where some of our services become intermittently unavailable for a short period of time. We’re working to fix the problem as quickly as we can. We’ll share another update as soon as we have more details available. https://status.trueloyal.com/incident/740707 Mon, 27 Oct 2025 10:30:00 -0000 https://status.trueloyal.com/incident/740707#c453a6ac15b462ea4e5cb6f38666c596508ecb8ef2ac8b90508f1d6943088243 Maintenance completed https://status.trueloyal.com/incident/740707 Mon, 27 Oct 2025 10:00:00 -0000 https://status.trueloyal.com/incident/740707#c5e272634a2f556d9d8b2b68126d1521bc692f7b47e3fdef45abb69fece0f809 During this period, we will be upgrading the software running on one of our database clusters. This is part of our ongoing commitment to improve system resilience, scalability, performance and security. Our service may be unavailable for approximately 10 minutes while the database cluster reboots. https://status.trueloyal.com/incident/747156 Mon, 20 Oct 2025 17:38:00 -0000 https://status.trueloyal.com/incident/747156#734935a6b54d2a8d427e65d90686892ea0aaf3b3e546f569e9a81eccec133ad1 AWS systems are now showing early signs of recovering. All requests to our services once again seem to be processing as expected. https://status.trueloyal.com/incident/747156 Mon, 20 Oct 2025 14:14:00 -0000 https://status.trueloyal.com/incident/747156#5d0388940a53ccf2261c6dd63a707d8c5ebb6f8e8000fef2dd214ac504539fc3 AWS is again seeing significant API errors and connectivity issues across multiple services in the us-east-1 region. This is impacting our ability to scale our infrastructure and causing some requests to fail as well as elevated latency. https://status.trueloyal.com/incident/747156 Mon, 20 Oct 2025 09:27:00 -0000 https://status.trueloyal.com/incident/747156#b1ba5cf79358a7138df68f7ea035c604d9bcc1bcfc94be8ea03af716adf19ab9 AWS is seeing significant signs of recovery and our systems are now fully operational. https://status.trueloyal.com/incident/747156 Mon, 20 Oct 2025 07:11:00 -0000 https://status.trueloyal.com/incident/747156#f1edc69095b95e88e14cb8d4dd26dcb6b76d7bb4cdccc440035c398ee1ee7bdb AWS is investigating increased error rates and latencies for multiple AWS services in the us-east-1 region which may be impacting our services. While access to the TrueLoyal admin console will remain available, no background tasks or operations will be executed until AWS fully restores its services out of an abundance of caution.