Incidents reported on status page for TrueLoyal https://status.trueloyal.com/ https://d1lppblt9t2x15.cloudfront.net/logos/199317003c09bc8b69d24c17c83431f0.png https://status.trueloyal.com/ en https://status.trueloyal.com/ Wed, 29 Oct 2025 11:34:54 +0000 https://status.trueloyal.com/#ede473d1171afaaba5d0895cc7443bea689adaf6d2da5d233185ce44f51a8d54 Loyalty recovered https://status.trueloyal.com/ Wed, 29 Oct 2025 11:33:56 +0000 https://status.trueloyal.com/#ede473d1171afaaba5d0895cc7443bea689adaf6d2da5d233185ce44f51a8d54 Loyalty went down https://status.trueloyal.com/ Wed, 29 Oct 2025 05:41:46 +0000 https://status.trueloyal.com/#eb07090800870408e1c73f806626a903ecf57597d414b87cd70eefdd60177c41 Loyalty recovered https://status.trueloyal.com/ Wed, 29 Oct 2025 05:41:08 +0000 https://status.trueloyal.com/#eb07090800870408e1c73f806626a903ecf57597d414b87cd70eefdd60177c41 Loyalty went down https://status.trueloyal.com/incident/740707 Mon, 27 Oct 2025 10:30:00 -0000 https://status.trueloyal.com/incident/740707#c453a6ac15b462ea4e5cb6f38666c596508ecb8ef2ac8b90508f1d6943088243 Maintenance completed https://status.trueloyal.com/incident/740707 Mon, 27 Oct 2025 10:30:00 -0000 https://status.trueloyal.com/incident/740707#c453a6ac15b462ea4e5cb6f38666c596508ecb8ef2ac8b90508f1d6943088243 Maintenance completed https://status.trueloyal.com/incident/740707 Mon, 27 Oct 2025 10:30:00 -0000 https://status.trueloyal.com/incident/740707#c453a6ac15b462ea4e5cb6f38666c596508ecb8ef2ac8b90508f1d6943088243 Maintenance completed https://status.trueloyal.com/ Mon, 27 Oct 2025 10:11:00 +0000 https://status.trueloyal.com/#2d3824a4c9b8d8ca3804725af047d88aab52b2251c5dac590d900542712326e0 Loyalty recovered https://status.trueloyal.com/ Mon, 27 Oct 2025 10:10:51 +0000 https://status.trueloyal.com/#a89847cdcb7733655164ffa704ef88ac920c5747e0108ccf88245a7724f6605a Advocacy recovered https://status.trueloyal.com/incident/740707 Mon, 27 Oct 2025 10:00:00 -0000 https://status.trueloyal.com/incident/740707#c5e272634a2f556d9d8b2b68126d1521bc692f7b47e3fdef45abb69fece0f809 During this period, we will be upgrading the software running on one of our database clusters. This is part of our ongoing commitment to improve system resilience, scalability, performance and security. Our service may be unavailable for approximately 10 minutes while the database cluster reboots. https://status.trueloyal.com/incident/740707 Mon, 27 Oct 2025 10:00:00 -0000 https://status.trueloyal.com/incident/740707#c5e272634a2f556d9d8b2b68126d1521bc692f7b47e3fdef45abb69fece0f809 During this period, we will be upgrading the software running on one of our database clusters. This is part of our ongoing commitment to improve system resilience, scalability, performance and security. Our service may be unavailable for approximately 10 minutes while the database cluster reboots. https://status.trueloyal.com/incident/740707 Mon, 27 Oct 2025 10:00:00 -0000 https://status.trueloyal.com/incident/740707#c5e272634a2f556d9d8b2b68126d1521bc692f7b47e3fdef45abb69fece0f809 During this period, we will be upgrading the software running on one of our database clusters. This is part of our ongoing commitment to improve system resilience, scalability, performance and security. Our service may be unavailable for approximately 10 minutes while the database cluster reboots. https://status.trueloyal.com/ Mon, 27 Oct 2025 09:59:10 +0000 https://status.trueloyal.com/#2d3824a4c9b8d8ca3804725af047d88aab52b2251c5dac590d900542712326e0 Loyalty went down https://status.trueloyal.com/ Mon, 27 Oct 2025 09:59:06 +0000 https://status.trueloyal.com/#a89847cdcb7733655164ffa704ef88ac920c5747e0108ccf88245a7724f6605a Advocacy went down https://status.trueloyal.com/ Tue, 21 Oct 2025 11:43:49 +0000 https://status.trueloyal.com/#a0daf729ad22497e433306ef60f58bdd318dd477949c507ae3a819bb78eaa6ed Loyalty recovered https://status.trueloyal.com/ Tue, 21 Oct 2025 11:42:53 +0000 https://status.trueloyal.com/#a0daf729ad22497e433306ef60f58bdd318dd477949c507ae3a819bb78eaa6ed Loyalty went down https://status.trueloyal.com/incident/747156 Mon, 20 Oct 2025 17:38:00 -0000 https://status.trueloyal.com/incident/747156#734935a6b54d2a8d427e65d90686892ea0aaf3b3e546f569e9a81eccec133ad1 AWS systems are now showing early signs of recovering. All requests to our services once again seem to be processing as expected. https://status.trueloyal.com/incident/747156 Mon, 20 Oct 2025 14:14:00 -0000 https://status.trueloyal.com/incident/747156#5d0388940a53ccf2261c6dd63a707d8c5ebb6f8e8000fef2dd214ac504539fc3 AWS is again seeing significant API errors and connectivity issues across multiple services in the us-east-1 region. This is impacting our ability to scale our infrastructure and causing some requests to fail as well as elevated latency. https://status.trueloyal.com/incident/747156 Mon, 20 Oct 2025 09:27:00 -0000 https://status.trueloyal.com/incident/747156#b1ba5cf79358a7138df68f7ea035c604d9bcc1bcfc94be8ea03af716adf19ab9 AWS is seeing significant signs of recovery and our systems are now fully operational. https://status.trueloyal.com/incident/747156 Mon, 20 Oct 2025 07:11:00 -0000 https://status.trueloyal.com/incident/747156#f1edc69095b95e88e14cb8d4dd26dcb6b76d7bb4cdccc440035c398ee1ee7bdb AWS is investigating increased error rates and latencies for multiple AWS services in the us-east-1 region which may be impacting our services. While access to the TrueLoyal admin console will remain available, no background tasks or operations will be executed until AWS fully restores its services out of an abundance of caution.